Bill Manning’s Blog

The promise of a complete CRM solution with an all inclusive CTI solution is the holy grail of the Customer Relation space. Today their are many companies that offer this promise and the follow through is a harder reality. I worked for one such company, it came close and is still working of getting but now that I am working on both sides of issues (Devleoper and Customer) I see where many of the issues show their ugly head. Designing a all inclusive CTI solution is near to impossible. The dream of a plug-and-play, off the shelf , standardized soultion is an illusion and that is all. You can create a generic engine to handle and commit the information to a user within a give CRM, SFA, etc. solution but to impliment the business side and to infrasturce side is true customization. There are many different aspects of customer interaction that must be taken into account. For instance, getting ICR engineers to work with Telecom engineers to work with Infrastucture engineers to with Server engineers to work with Network engineers….. you get what I am saying. Now throw the business expectation in on top of the that and I think you can smell it for here. What needs to be done in a generalized soultion is standardization. The industry attempts to implement standards, but everyone thinks that their standards are correct. So who do you go with, well that is even harder. All I am trying to say is that the CTI all inclusive, one size fits all, etc.. does not exist. But it is also not impossible.
Later,
B

Popularity: 20% [?]

God, here I am writing stuff to blog and I started to wonder.. Is anyone even reading my blog? If you are reading my blog, pleaes leave me a comment. I know that I am writing this to vent my thoughts and just have fun, but I have no idea if anyone even cares..
Later,
b

Popularity: 1% [?]

Being labeled as a dot-commer is an interesting thing. I know that I was an employee at a software company that was founded and lived during the dot-com era. I know that we rode the wave of the dot-com craze. I know that we suffered the same high valuation that a lot of dot-com companies had. We had the great life, the long hours, the amazing teamwork of motivated individuals that worked for a common goal. We tasted the good life and felt the pressures when it went bad. The interesting thing was that we were not a dot-com company and no matter what I say I will always be labeled as a dot-commer. At my current position I am working for a very corporate company. I am not doing exactly what I would like to do, and I am not that happy. I am happy in this economy to have a job, and I am grateful for my job. I am able to provide for my soon expanding family and I am working (relatively) normal hours for once. There is a great article at CNET about this. I will not rant too much, but I will say that the time that I spent at Octane Software was the most wonderful and hard time in my life. I learned so many valuable lessons, and work with some of the most amazing people that I am still and will always have a kin ship to. As it stated in the article, I believe that a lot of good lessons were learned with the dot-com era and that these lessons helped the world of the corporate. I think that is my rant for today.

Popularity: 1% [?]

Yesterday, Motorola launched it new Linux phone for the Asia market. It seems pretty cool, I love the design. It has a very simple look. The phone also has a Java Mutilmedia framework that rides on top of the Linux core. Other cool features is Bluetooth, Infa-red and USB for connectivity. This is the first of nine new phones from Motorola. They screen on the phone is 128×160 LCD. This seems a little small for me, but I have gotten spoiled with my Sony Clie. I really do like the fact that the antenna is hidden. I hope that they continue this trend.

Popularity: 1% [?]

I just found this post on The Onion

Later,
B

p.s. I feel that I have become lazy in my blogging lately, I have posting alot of pictures.. I will get back into blogging again soon.

Popularity: 1% [?]