William Manning

My career took a turn around 10 months ago to pursue a role in Marketing. This ambitious and rewarding change has dramatically increased my knowledge of markets and trends, sales and scope. I am also Senior Software Engineer with project and team managerial skills in Home Automation, Energy Management, Home Health, Media Sharing, CRM, Enterprise Application and Channels (Telephony, Messaging and E-mail). I extremely experienced in J2EE and .NET architectures. I am passionate about what I do and what I have to offer.

SKILLS, TECHNOLOGIES & PROJECTS

EXPERIENCE

09/06-Present

4HomeMedia, Inc.

Sunnyvale, CA

4HomeMedia delivers broadband services and applications for the digital home via software that operates over the Internet (via Portal) and embedded in consumer electronic products.

Manager of Technical Marketing

Work closely with Engineering, Sales and Marketing while fostering cross-departmental coordination and communication
Leverage relationships within organizations to solve technical hurdles and foster awareness of the 4HomeMedia products, solutions and services.
Interface with various customers and channel partners at both the business and technical level, seeking viable solutions in real-time before, during and after customer meetings.
Project management, systems integration, and testing of products and solutions for demonstrations, Proof of Concepts and field trials.
Gather and translate customer requirements and concerns for the Sales, Engineering and Product Marketing teams.
Technical lead of the Santa Clara University entry 2007 Solar Decathlon Project
Worked on business models for both Home Health and Energy Management product lines.
Design and built AJAX framework interface and API
Helped maintain Sales pipeline for revenue tracking
Designer, builder of company image assets.
Designed and built company product white-papers.
Built and maintained the 4HomeMedia WebSite.

03/04-09/06

PostX Corporation

Cupertino, CA

PostX ensures the secure electronic delivery of information vital to business and customer relationships.

Professional Services Engineer

Developed and maintained customer relationships.
Managed, deployed and customized the PostX Products at numerous customer sites
Interfaced with engineering on new R&D designs and integrated with various technologies

12/02-11/03

Providian Financial/CSC (Computer Sciences Corp.)

Oakland, CA/Pleasanton, CA

Finacial Institution.

Sr. CTI System Analyst and Engineer

Maintained, reengineered and supported current CTI environment for a duplex call center environment.
Evaluated Cisco ICM installation and configuration and made improvements where needed.
Primary engineer for integration between Tsys ProphIT CRM product and Cisco ICM 4.5.1
Evaluated .NET connector code between Cisco ICM and Tsys ProphIT application.
Designed roll out plan for ProphIT CTI into Call Center Environments.
Provided support for ICM upgrades (from Win NT to Win 2K, SQL 6.5 to SQL 7.0, Cisco ICM 4.5.1 to 4.6.2)
IIntegrated Hammer IT testing suite into current production and lab level testing.
Lead developer for new Cisco ICM Web View II application in .NET framework used to control real-time ICM system setting and data minimizing monitoring times.

10/02-12/02

The Nautilus Group

Vancouver, WA

Nautilus Health Equipement (i.e.The Bowflex)

Sr. CTI Software Engineer (Contractor)

Evaluated and improved design of E.piphany / I3 CTI integration.
Designed and developed new Call Center Agent desktop using .NET framework.
Integrated E.piphany 5.5, SellIt and Interactive Intelligence into a unified CTI call application. Implemented full agent call control by writing a middle-ware connector from the Interactive Intelligence API and Call Center Agent desktop in C# and VB.NET.
Performed load and stress test on the integrated system.

04/99-09/02

E.piphany, Inc. (Formerly Octane Software, Inc)

San Mateo, CA

Leading provider of intelligent customer interaction software for the customer economy.

Senior Software Engineer (08/00 - 09/02)

Evaluated and determined strategies for constructing the next generation CRM solution to be built on a Java platform.
Maintained current customer relationships by resolving issues at customer sites.
Implemented various Telephony middlewares ( Genesys, Cisco ICM, Interactive Intelligence, and Aspect) both in-house and abroad.
Designed and constructed a Telephony lab with an Avaya Definity G3 switch ,running (both Geotel and Cisco ICM) for in-house testing demo purposes.
Acquired and analyzed business requirements from customer to determine and maintain expectations and time lines.
,Worked with Demo Sales team to create a fully integrated and self-sufficient environment to show full potential of the product.

Software Engineer and Channels Technical Lead (02/00 - 08/00)

Acted as liaison between sales and potential customers. Fielded technical questions/concerns at numerous sales demonstrations and customer sites, relating to Octane's CRM solutions and the potential issues of a customer's existing IT infrastructure and legacy technologies.

Application Developer (08/99 -02/00)

Designed and developed a web based CTI (Computer Telephony Integration) application for the first fully web based CRM solution. Authored MRDs and White Papers for Octane's second product release (Octane 2000).

Consultant Engineer (04/99 - 08/99)

Designed, developed and maintained various corporate websites for Octane's Professional Services Group.

01/98-04/99

Skill Stream Inc.

San Jose, CA

IT cosulting company specializing in SAP and web application developement.

Consultant Engineer

Installed and maintained NT Server and Solaris in the company's in house production environment.
Installed and maintained Oracle 8 and SQL Server 7.0 applications that ran in-house production environment for 20 users
. Installed and maintained C++ and Java Development Kit for a web-authorizing tool, which ran on SQL and Oracle.
Performed duties as Webmaster. Designed and implemented company Internet website. Used HTML, Oracle Web Development Suite, MS Front Page, MS Liquid Motion, Micrografx 3D Pro and JAVA. Designed new company logo. Distributed web address to 10,000+ search engines. Designed optimized file packets that were small enough to be viewed by low access speed. Added features to make the website more appealing to the viewer, thus generating higher hits to the site.
Analyzed, designed and implemented CDW (Consultant Data Warehouse). The data warehouse stored consultant hours billed and was used to calculate bonuses for consultants. Analyzed and designed a QBP (quarterly bonus plan) application. The system computed performance bonus plan based on set parameters.
Designed and implemented Intranet and Internet network using DSL and T1. Managed projects with vendors to implement ISP. Developed RFP and managed project to timelines.
Experience in ABAP/4 programming, SD, MM and FI.

AutoDesk, San Rafael, CA (Contract 01/99-02/99)

QA/QC so that CrossWorlds met project specifications. Implemented CrossWorlds to link SAP, SCOPUS and Magellan to create and/or change subsequent databases. Magellan (a legacy application built in Informix on HP-UX) is the end user data warehouse for marketing.
The implementation helped AutoDesk manage customer and end user data. System ran on multiple databases: CrossWorlds ran on NT; SAP in Oracle on HP-UX, Magellan on Informix with Power Builder; SCOPUS in Oracle on HP-UX.
Modified aging reports to include data from custom contract tables for Accounts Receivables.
Modified SAPSCRIPT RVINVOICE01 to include data from custom tables.

Network Associates Inc. Santa Clara, CA (Contract 11/98-01/99)

Used and managed Customer Service and Financial databases using SAP R/3. Produced and implemented RMA credits using SAP applications.
Acted as liaison between end-user, reseller and internal sales department. Interacted with a product development database.
Used and managed various SAP applications in MM, SD, PS and FI. Maintained database of distributed licenses for product. Created and maintained customer and product masters.